Customer Shopping Intelligence

Business Insights Dashboard · SQL + EDA Analysis · new.csv (clean)
● 5,000 Complete Records 12 KPI Modules · 0 Nulls
Summary KPIs
Total Revenue
$994K
5,000 transactions
Total Customers
5,000
unique customer IDs
Avg Purchase
$198.84
per transaction
Subscription Rate
31.6%
1,579 subscribers
Discount Usage
44.9%
2,244 of 5,000 orders
Q1 · Q3 — Revenue by Category & Gender
Revenue by Category
Total purchase amount · which category drives the most revenue?
Electronics$486,367 · 637 orders · avg $764
Accessories$194,867 · 1,404 orders · avg $139
Clothing$183,188 · 1,883 orders · avg $97
Footwear$111,236 · 752 orders · avg $148
Outerwear$18,524 · 324 orders · avg $57
Electronics dominates at $486K (48.9% of revenue) despite only 637 orders — highest avg ticket at $763.53. Clothing has the most orders (1,883) but lowest avg ($97). Inventory & marketing should prioritise Electronics for revenue impact.
Revenue by Gender
Total spend and average order value by gender segment · Q3
Male · 2,989 orders
$390,965
avg $131
Female · 1,649 orders
$352,060
avg $214
Other · 362 orders
$251,158
avg $694
Q2 · Q7 — Discount Impact & Subscription Value
Do Discounts Increase Purchase Value?
Revenue totals and average order value — with vs without discount
Yes — by 20.3%. Discounted orders avg $219.22 vs $182.24 without. Both groups generate near-equal total revenue ($492K vs $502K), confirming discount buyers are genuinely higher-intent spenders — not just bargain hunters.
Subscriber vs Non-Subscriber Spend
Average order value and total revenue comparison · Q7
Subscribers spend 63.3% more. Avg $270.58 vs $165.72 for non-subscribers. 1,579 subscribers (31.6%) generate $427K — 43% of total revenue. Subscription program has strong ROI and should be aggressively expanded.
Q9 · Q12 — Customer Segments & Age Revenue
Customer Segmentation
0 prev. purchases = New · 1–15 = Returning · 16+ = Loyal
🌱
New
561
11.2%
🔄
Returning
1,354
27.1%
💎
Loyal
3,085
61.7%
61.7% are Loyal customers — a healthy base. New customers at 11.2% (561) suggest decent acquisition. Focus retention on Returning (27.1%) to convert them to Loyal.
Revenue Contribution by Age Group
Total revenue per age band with average order value overlay · Q12
51+ dominates with $399K (40.2% of revenue) driven by volume — 1,917 orders. Average order value is consistent across all age groups ($189–$208), meaning order frequency, not ticket size, is the revenue lever to target per age cohort.
Q5 · Q6 — Product Ratings & Shipping Intelligence
Average Purchase Value by Shipping Type
All 6 shipping methods ranked by average order value · Q6
⚡ Express
$358.12
1,199 orders
📦 Standard
$340.57
1,201 orders
🚚 2-Day Shipping
$60.73
627 orders
🆓 Free Shipping
$60.41
675 orders
🏪 Store Pickup
$59.89
650 orders
✈️ Next Day Air
$58.63
648 orders
Express & Standard buyers spend 5.7–6× more than other types ($358 vs $60 avg). High-value customers self-select premium shipping. Use this as a premium upsell trigger at checkout.
Product Review Ratings — Top 5 & Bottom 5
Average customer review rating per product (max 5.0) · Q5
▲ Top Rated
Gloves
3.86
Sandals
3.85
Boots
3.82
Hat
3.80
Skirt
3.79
▼ Needs Improvement
Laptop
3.19
Bag
3.17
Watch
3.10
Headphones
3.08
Phone
2.94
Q8 — Discount Dependency Risk by Product
51.7%
Laptop
74 of 143 orders
51.5%
Phone
88 of 171 orders
51.2%
Headphones
85 of 166 orders
50.0%
Hat
77 of 154 orders
49.7%
Watch
78 of 157 orders
Critical overlap: Laptop, Phone, Headphones, and Watch are the same products that have the lowest review ratings AND the highest discount dependency (50–52%). Discounts are likely masking product dissatisfaction rather than driving genuine demand. Recommend: quality review before further discounting on these SKUs.
Bonus — Season · Payment Method · Purchase Frequency
Revenue by Season
Which season drives the most purchases?
Revenue by Payment Method
How customers prefer to pay
Purchase Frequency Distribution
How often customers shop
Monthly936 customers
Quarterly927 customers
Weekly892 customers
Every 3 Months584 customers
Annually572 customers
Bi-Weekly547 customers
Fortnightly542 customers